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Hodnocené. / 5. Na základě hodnocení zákazníků
12 – Troubleshooting
Troubleshooting Problems and Solutions
12-10 IS0054602-00 A
Q
Deleted targets
reappear after an HBA
reset
Cause: SendTargets (with no iSCSI name) are configured and
an HBA reset has occurred.
Solution: Delete the SendTargets (with no iSCSI name) that
were configured during the initial discovery of the target.
Cause: SLP is enabled.
Solution: After you have completed the discovery process,
disable SLP and save (see section 7.2.4).
Cause: iSNS is configured.
Solution: After you have completed the discovery process,
disable iSNS and save (see section 7.2.4).
Targets do not display
the new firmware
values (factory
defaults, updates, nor
new firmware)
Cause: Targets keep the firmware values with which they were
originally configured.
Solution: If you want a target to have the new firmware values,
do the following:
■ Manually delete the target and save
■ Add the target (the target will automatically be configured with
the new firmware values) and save
Unable to modify
targets or CHAP
entries
Cause: HBAs or their connected targets are configured for iSCSI
boot using the Fast!UTIL.
Solution: Use Fast!UTIL to unconfigure the boot targets and
disable boot.
Cause: The firmware on an HBAs does not support BIOS and/or
contains an older version of firmware.
Solution: Ensure that all HBAs have the same firmware that
supports BIOS.
Unable to obtain an IP
address with the
Obtain DNS server
address
automatically (via
DHCP) option selected
(IP address is 0.0.0.0)
for this HBA
Cause: The DHCP server is unavailable.
Solution:
■ Fix the DHCP server and make sure that all links to the server
are available (for example, ping the DHCP server to verify its
connection status)
■ Manually set the IP address and associated network settings
(such as Subnet Mask and Gateway) for the HBA. Set the
HBA to a fixed IP address and enter the associated network
settings.
■ On Windows 2000/Windows Server 2003, if the above
process does not work, do the following:
■ Disconnect the HBA network link.
■ Reconfigure with the new IP address.
■ Reconnect the HBA network link.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution
- User’s Guide 1
- Table of Contents 3
- Section 6 Getting Started 4
- Section 11 Updating the HBA 5
- Page vi IS0054602-00 A 6
- SANsurfer iSCSI HBA 7
- IS0054602-00 A Page vii 7
- Table Page 8
- Introduction 9
- Related Documents 10
- System Overview 11
- Installation Checklist 12
- Required Hardware 12
- Required Software 12
- Step 2: Install the Hardware 13
- Step 3: Install the Driver 13
- Windows Event Log 15
- SANsurfer iSCSI HBA Manager 15
- 2 – System Overview 16
- 2-6 IS0054602-00 A 16
- Features 17
- 3-2 IS0054602-00 A 18
- System Requirements 19
- Software Requirements 20
- Supported QLogic HBAs 20
- Initial Installation 21
- Installation Options 22
- Installation Instructions 23
- 5-4 IS0054602-00 A 24
- IS0054602-00 A 5-5 25
- 5-6 IS0054602-00 A 26
- IS0054602-00 A 5-7 27
- 5-8 IS0054602-00 A 28
- IS0054602-00 A 5-9 29
- 5-10 IS0054602-00 A 30
- IS0054602-00 A 5-11 31
- 5-12 IS0054602-00 A 32
- IS0054602-00 A 5-13 33
- 5-14 IS0054602-00 A 34
- IS0054602-00 A 5-15 35
- 5-16 IS0054602-00 A 36
- IS0054602-00 A 5-17 37
- 5-18 IS0054602-00 A 38
- IS0054602-00 A 5-19 39
- 5-20 IS0054602-00 A 40
- IS0054602-00 A 5-21 41
- 5-22 IS0054602-00 A 42
- Getting Started 43
- Server 2003 44
- 6 – Getting Started 45
- IS0054602-00 A 6-3 45
- 6-4 IS0054602-00 A 46
- IS0054602-00 A 6-5 47
- Viewing Online Help 48
- IS0054602-00 A 6-7 49
- 6-8 IS0054602-00 A 50
- IS0054602-00 A 6-9 51
- 6-10 IS0054602-00 A 52
- IS0054602-00 A 6-11 53
- 6-12 IS0054602-00 A 54
- IS0054602-00 A 6-13 55
- 6-14 IS0054602-00 A 56
- IS0054602-00 A 6-15 57
- 6-16 IS0054602-00 A 58
- Target Status Alarms Occur 59
- 6-18 IS0054602-00 A 60
- IS0054602-00 A 6-19 61
- 6-20 IS0054602-00 A 62
- Setting Up Connections 63
- 7 – Setting Up Connections 64
- Connecting to Hosts 64
- 7-2 IS0054602-00 A 64
- Creating a Host Group File 65
- Disconnecting from a Host 66
- IS0054602-00 A 7-5 67
- 7-6 IS0054602-00 A 68
- Setting the IP Address 69
- 7-8 IS0054602-00 A 70
- Enabling SLP 71
- Enabling iSNS 72
- Configuring Targets 73
- 7-12 IS0054602-00 A 74
- IS0054602-00 A 7-13 75
- 7-14 IS0054602-00 A 76
- Configuring Specific Targets 77
- 7-16 IS0054602-00 A 78
- IS0054602-00 A 7-17 79
- 7-18 IS0054602-00 A 80
- Authenticating Targets (CHAP) 81
- 7-20 IS0054602-00 A 82
- IS0054602-00 A 7-21 83
- 7-22 IS0054602-00 A 84
- Monitoring the Connections 85
- Up,Refreshing Data) 86
- Monitoring the Target State 87
- Active) 88
- Displaying Host Information 89
- 9-2 IS0054602-00 A 90
- IS0054602-00 A 9-3 91
- Viewing HBA Port Statistics 92
- IS0054602-00 A 9-5 93
- Displaying Device Information 94
- IS0054602-00 A 9-7 95
- 9-8 IS0054602-00 A 96
- Viewing the LUN List 97
- 9-10 IS0054602-00 A 98
- Displaying LUN Information 100
- 9-12 IS0054602-00 A 100
- Performing Diagnostics 101
- 10 – Performing Diagnostics 102
- Pinging a Target 102
- 10-2 IS0054602-00 A 102
- Viewing the ARP Log 103
- 10-4 IS0054602-00 A 104
- IS0054602-00 A 10-5 105
- 10-6 IS0054602-00 A 106
- Updating the HBA 107
- 11 – Updating the HBA 108
- 11-2 IS0054602-00 A 108
- IS0054602-00 A 11-3 109
- 11-4 IS0054602-00 A 110
- IS0054602-00 A 11-5 111
- 11-6 IS0054602-00 A 112
- IS0054602-00 A 11-7 113
- 11-8 IS0054602-00 A 114
- IS0054602-00 A 11-9 115
- 11-10 IS0054602-00 A 116
- Updating an HBA’s ROM 117
- Updating the HBA Driver 118
- IS0054602-00 A 11-13 119
- 11-14 IS0054602-00 A 120
- IS0054602-00 A 11-15 121
- 11-16 IS0054602-00 A 122
- IS0054602-00 A 11-17 123
- 11-18 IS0054602-00 A 124
- Troubleshooting 125
- ps -ef 127
- ps -e 127
- /etc/hosts 128
- 12 – Troubleshooting 136
- 12-12 IS0054602-00 A 136
- IS0054602-00 A 12-13 137
- 12-14 IS0054602-00 A 138
- 12-16 IS0054602-00 A 140
- IS0054602-00 A 12-17 141
- The Agent Logs 142
- ❑ Do the following 143
- Frequently Asked Questions 145
- A-2 IS0054602-00 A 146
- Glossary 147
- B – Glossary 148
- B-2 IS0054602-00 A 148
- IS0054602-00 A B-3 149
- B-4 IS0054602-00 A 150
- Contacting QLogic 151
- C – Contacting QLogic 152
- C-2 IS0054602-00 A 152
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